Driving a community of Client Experience Ambassadors: assist in providing an overview of KPI achievement and to highlight opportunities in-stores to exceed clients expectations, such as Dare to Delight and VOICE as Client Experience Measurements.
Responsible for client experiences from pre-arrival to post-appointment, including but not limited to scheduling and preparing for client appointments and requests
Support finance project rollouts by assisting with UAT and go-live activities, including test preparation, issue tracking, and coordination with relevant stakeholders.
Data Consolidation & Analytics: Centralize and analyze data across WMS, TMS, and OMS databases to uncover operational trends and serve as the analytical backbone for warehouse operations.
Coach and support the store team in all clienteling activities, ensuring a balanced and strategic focus on top clients, new clients, and client development opportunities.
Support South Asia markets in achieving exceptional client experience standards during key clienteling projects, including fashion launches, high-end events, and store openings. This involves close collaboration with markets and external stakeholders.