Resolve order-related issues by liaising between client and internal/external groups (warehouse/UPS/repairs)
Manage fraud detection and prevention processes to mitigate fraud losses to ensure chargeback levels are maintained in accordance with the agreed targets
Deal with payment issues and chargeback queries, ensuring that losses are recovered, responding timely respecting the requested deadline
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Resolve order-related issues by liaising between client and internal/external groups (warehouse/UPS/repairs)
Manage fraud detection and prevention processes to mitigate fraud losses to ensure chargeback levels are maintained in accordance with the agreed targets
Deal with payment issues and chargeback queries, ensuring that losses are recovered, responding timely respecting the requested deadline
...
Develop team members to ensure they deliver the Guerlain service to every Client, through demonstrating and modelling the Dare to Be program. Support them with consistent coaching, identify their development and training needs, and those of their team, partner with Field Coach Trainer to tailor individual action plans,
Identify, recruit and develop talents, secure succession plans,
Organize the team in an efficient manner according to business needs and delegate responsibility,
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