To design, refresh and upkeep training materials at regular intervals including Standard Operating Procedures (SOPs) for various training programs.
Identify and certify trainers in Train-the Trainer program, handle training audits, conduct, monitor and evaluates training to ensure the training effectiveness
Responsible to implement effective Quality Assurance program for both front line and support functions, encompassing on-site audits and mystery shopper program
...
To design, refresh and upkeep training materials at regular intervals including Standard Operating Procedures (SOPs) for various training programs.
Identify and certify trainers in Train-the Trainer program, handle training audits, conduct, monitor and evaluates training to ensure the training effectiveness
Responsible to implement effective Quality Assurance program for both front line and support functions, encompassing on-site audits and mystery shopper program
...