Technical Support:o Provide first-line support to end-users via phone, email, and chat to address PC, desktop, mobile, printer, hardware, software, and network issues.o Diagnose and resolve technical problems, escalating complex issues to senior support staff as needed.o Document and track all incidents and service requests in the ticketing system, ensuring detailed and accurate records.
Establish and nurture long-term client relationships by gaining a clear understanding of their design preferences, project requirements, and budget considerations.
Develop and maintain diverse business channels, including direct clients, local trading enterprises, cross-border e-commerce players, China-invested enterprises in Malaysia, local freight forwarders and international agents. Participate in logistics exhibitions and industry events, organize client visits and marketing activities to generate business leads and enhance local market influence.
Develop and maintain diverse business channels, including direct clients, local trading enterprises, cross-border e-commerce players, China-invested enterprises in Malaysia, local freight forwarders and international agents. Participate in logistics exhibitions and industry events, organize client visits and marketing activities to generate business leads and enhance local market influence.
Develop and implement engaging Mandarin language lesson plans for preschool-aged children, incorporating play-based learning methodologies to foster creativity and character development.
Develop and implement engaging Mandarin language lesson plans for preschool-aged children, incorporating play-based learning methodologies to foster creativity and character development.