As the MR.DIY CLUB loyalty app transitions into its critical monetization phase (Phase 2) and expands across Southeast Asia, we are seeking a strategic and highly operational Assistant Manager, CRM & Partnerships. Acting as the second-in-command for loyalty operations, you will independently drive the commercial success of our external merchant network while orchestrating the technical integrations required to bring them to life. You will own the ongoing health of the Malaysian CRM ecosystem, driving measurable ROI, and collaborate closely with IT, Legal, and regional teams to support our cross-border scalability.
Commercial Strategy: Define and execute the partnership roadmap. Identify, negotiate, and secure high-impact merchant partnerships that drive tangible value to the MR.DIY CLUB ecosystem.
Lifecycle & Account Management: Own the end-to-end partner lifecycle. Lead quarterly business reviews with key merchants to optimize voucher mechanics, negotiate higher-tier offers, and ensure long-term commercial alignment....
Mengurus dan menyelaras aktiviti pemasaran di bawah Jabatan Ar-Rahnu dan Emas.
Merancang serta melaksanakan strategi pemasaran bagi meningkatkan kesedaran jenama, produk dan perkhidmatan syarikat kepada orang awam.
Membantu Ketua Jabatan (HOD) merancang dan melaksanakan aktiviti pemasaran berdasarkan Strategi Fokus Area (SFA) serta bajet tahunan yang telah ditetapkan....
A dynamic, hybrid role driving the expansion and monetization of the MR.DIY CLUB app. You will secure and manage high-ROI merchant partnerships while owning the technical integrations, rigorous UAT, and cross-functional project management required to execute them locally and regionally.
Develop and execute the overall CRM and loyalty strategy and roadmap for MR. DIY Club.
Manage the end-to-end customer lifecycle from acquisition and activation through engagement, retention, growth and win-back.
Identify opportunities and develop strategies to improve member activation, second purchase, purchase frequency, active rate, retention and customer value....