Receive all request or complaint work orders made by user via telephone or (hardcopy) request form and register it in the Management Information System or ASIS.
Maintains records and databases containing information regarding licenses, warranties, and service agreements for the organization's hardware and software. Minimizes organizational cost through product standardization and tracking. Tracks quality throughout the product lifetime.
Microsoft 365 Services Operations: Responsible for day‑to‑day operation, monitoring, and support of Microsoft 365 services, including Outlook/Exchange Online, Teams, SharePoint, OneDrive, and related collaboration services.