Troubleshoot, diagnose and restore routine technical service and equipment.
Address major network problems impacting multiple business locations, major network elements, or site outages. Verify all documentation is accurate and maintained.
Maintain documentation of routine maintenance schedules, system configurations, applications, and technical reference materials.
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Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations. Oversee the recruiting and hiring of new employees.
Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
Assist team with operations and maintenance issues.
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