Review, issuance and delivery of Group Insurance policy contracts, endorsements and bills.
Manage assigned portfolio and support projects efficiently and effectively
Track and monitor new business and policy renewal to ensure that information is received in a timely manner by working closely with colleagues from Sales and Marketing.
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Investigating and resolving complex billing issues while providing timely updates and clear communication to customers and stakeholders within agreed service level agreements (SLAs)
Preparing accurate and concise justifications for billing adjustments, corrective actions, and account changes
Reviewing and validating billing adjustments, credits, and supporting documentation to ensure accuracy and compliance
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