At least 2 years experience as Shift Supervisor in F&B sector, preferably Coffee Outlet. Training will be provided with Certification at our Kenangan Academy.
Prior experience in handling crew scheduling, inventory management; as well as understanding of sales and financial report.
Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or public holidays.
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At least 2 years experience as Shift Supervisor in F&B sector, preferably Coffee Outlet. Training will be provided with Certification at our Kenangan Academy.
Prior experience in handling crew scheduling, inventory management; as well as understanding of sales and financial report.
Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or public holidays.
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Monitor and support the daily workflows of the QA/QC team, ensuring quality control standards, inspection processes, and product integrity are consistently met.
Oversee the Customer Service team, tracking response times, resolution rates, and service quality to maintain high customer satisfaction.
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Customer Support & Inquiries: Handle inbound customer queries across multiple channels (e.g., Live Chat, email, phone calls, and TikTok social media) in a prompt, professional, and empathetic manner.
Issue Resolution: Investigate and resolve customer complaints, product/service issues, or delivery tracking concerns, coordinating closely with internal departments (logistics, fulfillment, or operations) to find quick solutions.
Order & Account Assistance: Assist customers with account creation, order processing, refunds, exchanges, and payment verifications.
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Customer Support & Inquiries: Handle inbound customer queries across multiple channels (e.g., Live Chat, email, phone calls, and TikTok social media) in a prompt, professional, and empathetic manner.
Issue Resolution: Investigate and resolve customer complaints, product/service issues, or delivery tracking concerns, coordinating closely with internal departments (logistics, fulfillment, or operations) to find quick solutions.
Order & Account Assistance: Assist customers with account creation, order processing, refunds, exchanges, and payment verifications.
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Day-to-Day Operations: Manage daily accounting entries, including Accounts Receivable (AR), and Accounts Payable (AP).
Payment Management: Process weekly payments for part-time employees, including Live Hosts, QC Team, and Retail Team. Process monthly payroll for all full-time employees. Ensure all payments are made accurately and within the scheduled timeline.
Supplier & Vendor Payments: Process payments to local and overseas suppliers. Monitor and settle all outstanding credit term invoices before their due dates. Maintain a payment schedule to avoid late payment penalties.
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Recruitment & Sourcing: Post job openings across job boards, screen resumes, schedule candidate interviews.
Onboarding & Offboarding: Prepare offer letters, collect new-hire documentation, coordinate orientation programs, and assist with offboarding and exit procedures.
HR Administration: Maintain employee records in the HR Information System (HRIS) ensuring data accuracy and full compliance with local labor regulations.
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Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
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Deliverable 1: Team unity and effectiveness: Building a strong team that works together effectively to achieve common goals.
Deliverable 2: Communication and tracking – This role must ensure all key stakeholders are engaged at the correct time and are kept informed of the status of connectivity cease activities.
Deliverable 3: Effective task management – Ensuring all connectivity cease tasks are completed on time or referred to responsible areas.
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Support cloud engineering activities across Azure and/or Google Cloud, including basic configuration, deployment support, monitoring, and documentation
Assist in POC involving Cloud Platform
Support Power Platform related activities, where applicable, including Power Apps, Power Automate, and simple process automation use cases
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Deliverable 1: Team unity and effectiveness: Building a strong team that works together effectively to achieve common goals.
Deliverable 2: Communication and tracking – This role must ensure all key stakeholders are engaged at the correct time and are kept informed of the status of connectivity cease activities.
Deliverable 3: Effective task management – Ensuring all connectivity cease tasks are completed on time or referred to responsible areas.
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Design control and protection schemes for HV/MV systems, including substations, transmission lines, and power transformers.
Design, review, and approve HV/MV/LV power system studies, including but not limited to load flow, short-circuit, protection coordination, and arc flash analyses for the entire electrical system.
Develop technical specifications and design documents for HV/MV equipment and protection systems.
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Oversee and maintain the health of the core banking system environment, including IBM AS400 (IBM i), storage arrays, SAN switches, and encryption key managers.
Conduct regular system health checks on hardware and operating systems to ensure optimal performance and reliability.
Analyze, diagnose, and resolve software and hardware issues promptly to minimize downtime.
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Oversee and maintain the health of the core banking system environment, including IBM AS400 (IBM i), storage arrays, SAN switches, and encryption key managers.
Conduct regular system health checks on hardware and operating systems to ensure optimal performance and reliability.
Analyze, diagnose, and resolve software and hardware issues promptly to minimize downtime.
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Oversee and maintain the health of the core banking system environment, including IBM AS400 (IBM i), storage arrays, SAN switches, and encryption key managers.
Conduct regular system health checks on hardware and operating systems to ensure optimal performance and reliability.
Analyze, diagnose, and resolve software and hardware issues promptly to minimize downtime.
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