Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
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Laser Operation and Setup: Operate and manage computer-controlled (CNC) laser engraving machines, specifically fiber lasers, which are ideal for working with metals used in jewelry like gold, silver, and platinum. This includes loading designs from CAD/CAM software and setting appropriate machine parameters for speed, power, and focus.
Design and Customization: Work with digital design software such as Canva or Adobe Illustrator to prepare, scale and convert artwork files for engraving. This involves customizing text, logos, and patterns based on customer specifications for items like rings, bracelets, and pendants.
Material Preparation: Properly prepare jewelry items for engraving by cleaning, polishing, and securing them using specialized fixtures or clamps to ensure precise alignment.
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Assist inspectors in obtaining dimensions of lineworks or structures that require replacement, repairs, or painting, as directed by the supervisor.
Prepare isometric drawings for final reports, providing essential reference information for other departments within the COMPANY for engineering planning and decision-making.
Input historical inspection data into the COMPANY’s inspection software and perform linework sketching.
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Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment
Adherence to the highest professional ethics and standards, maintaining integrity and transparency.
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You are responsible for assisting the Head of HR in implementing HR strategic planning and ensuring that HR management aligns with the hotel and corporate's overall strategy. You will participate in the development and improvement of the hotel's human resources policies, procedures, and regulations, and execute all aspects of HR management, including team member relations, labor dispute handling, and ensuring compliance with all HR activities. As an Assistant Human Resources Manager , you’re not just supporting the daily operations of the hotel’s HR function – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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