Installation & Commissioning: Install and commission equipment at customer sites, including wiring, piping, power-on checks, and functional testing.
Maintenance & Troubleshooting: Diagnose and resolve common technical faults on-site; escalate complex issues appropriately and document all repair efforts.
Customer Training: Provide basic operational training to client personnel and support smooth trial production runs.
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Physical Trade Support: Assist traders in managing physical cocoa trades, including order processing, documentation, and logistics coordination.
Supplier & Customer Management: Build and maintain relationships with suppliers and customers, addressing inquiries, resolving issues, and negotiating terms to ensure satisfaction and retention.
Internal Coordination: Act as a liaison between trading, logistics, finance, and other internal departments to facilitate communication, streamline processes, and resolve cross-functional issues.
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