Drive Service Standards: Oversee daily banquet operations and lead from the front during peak events to ensure flawless execution and guest satisfaction.
Cross-Functional Coordination: Collaborate seamlessly with Kitchen, Housekeeping, Engineering, and Front Office teams to execute seamless event handovers and logistics.
Problem Solving & Quality Control: Address guest feedback proactively, implement service enhancements, and maintain strict adherence to workplace safety and hygiene standards.
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Oversee daily Front Office operations, ensuring seamless guest arrival and departure experiences aligned with our hotel standards.
Ensure all Front Desk procedures, service rituals and SOPs are consistently executed and regularly reviewed.
Act as a coach and mentor to team members, conduct on the job training, reinforcing standards and expectations and motivating team members to strive for established department goals.
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Brainstorm and produce eye-catching short-form videos and visuals for social media platforms (TikTok, Instagram, etc.), in line with our social media content calendar
Team up with our marketing team to craft content that is relevant and helps the company maximise engagement, reach, and sales