Interact with customers face to face to receive and process all of Ria’s products such as money transfers, money orders, selling and buying foreign currency.
Accurately verify or enter the customer’s information on our systems.
Courteously assist customers with various inquiries such as questions about our services, service cancellations or other Ria locations.
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Lead and manage the Customer Care team to ensure an excellent customer service experience and strong customer engagement in support of business growth.
Take full ownership of customer orders, enquiries, complaints, and issues, ensuring timely and effective resolution in alignment with OTIF targets.
Develop, implement, and continuously improve customer service policies, procedures, and standards to enhance operational efficiency and service quality.
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