Lead and manage a team of technical personnel, including Team Leaders, Field Service Engineers and Technical Customer Service Coordinator ensuring effective service coverage across Malaysia.
Mentor and coach Team Leaders to strengthen technical capabilities, leadership skills, and the effective resolution of technical issues and customer complaints.
Oversee Malaysia technical service operations, ensuring timely response, continuous improvement of high customer service standards, and excellent customer satisfaction.
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Service Engineer is responsible for providing the company's after-sales technical and services supports. Provide technical advices, recommend scheduled overhauls, life cycle parts replacement. Assist in product roll-out and start-up, maintain current equipment and resolve faults as required. Ensure 24x7 standby services through a rotational duty schedule. May provide supports in a pre-sale through post-sale capacity. Product include but not limtied to transformer, medium voltage switchgear, Ring-Main-Unit (RMU), Air-Circuit-Breaker (ACB)
Responsible for technical and administrative support activities including installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change upgrades, etc
Ensures adequate records and systems are maintained. Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attention
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-To prepare and develop marketing plan for the designated products, agencies and principals in line with the Company’s as well as the Principals’ objectives
- To constantly develop and recommend appropriate sales, advertising and promotional activities for designated product lines, agencies or Principals.
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Execute IT audit assignments in accordance with the annual audit plan, covering areas such as IT governance, information security, cybersecurity, IT operations & infrastructure, application controls, compliance review, IT projects, emerging technologies and system related investigation, as well as any other audit work undertaken by GIAD.
Review and evaluate the adequacy and effectiveness of IT controls, risk management processes, and governance practices to provide assurance to the Audit Committee, Board of Directors and Senior Management on the integrity and reliability of the Group’s IT control environment.
Assess compliance with internal policies, regulatory requirements and professional standards (e.g. ISO 27001, NIST, COBIT).
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Provide support to team members to produce quality products to our customers by building a system of quality, which ensure each product, meets Emart24 standards and accurately reflects the customer’s order.
Solicit customer feedbacks, share feedback with team to improve shop operations and build brand loyalty.
Support and recruit customer focused team members maintain adequate staffing levels according to projected sales, properly orient and train team members to exceed customer expectations.
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