Overseeing and closely monitoring the timely renewal of branch regulatory permits and licenses, including SM1, SM2, and SM3.
Ensuring strict adherence to regulatory requirements, such as those set by JPJ, Puspakom, and others.
Cultivating and nurturing positive relationships with both existing and prospective clients, while exemplifying outstanding customer service and serving as a role model for fellow employees.
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Uphold regulatory compliance: Ensure adherence to health and safety standards, particularly as related to proper usage of chemicals and cleaning supplies
Proficiency in budgeting and financial management.
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You are responsible for overseeing and managing all aspects of the housekeeping department, ensuring the highest standards of cleanliness, sanitation, and aesthetic upkeep throughout the hotel. This role involves strategic planning, staff management, and maintaining a seamless operation to enhance guest satisfaction, cultivating a culture of excellence, inspiring the team to strive for perfection, and taking pride in their work. As an Assistant Housekeeper , you’re not just leading the hotel’s housekeeping function – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment
Ability to work flexible hours, including nights, weekends, and holidays.
You will manage the daily operations of the front office and guest services teams, ensuring that all guests receive outstanding service. You will manage check-in and check-out processes, resolve guest concerns, and lead a team of front desk agents and guest service representatives to meet the hotel’s service standards. As a Front Office Supervisor , you’re not just managing daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
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Lead housekeeping operations: Direct all aspects of Housekeeping operations, including system management, budgeting, forecasting, inventory control, and policy implementation
Ensure high quality standards: Oversee and uphold cleanliness, service, and product quality standards in guest rooms, public spaces, restrooms, offices, and meeting areas
Collaborate on improvement projects: Partner with Property Operations and other departments on rehabilitation and capital improvement projects to enhance facilities
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Oversee daily front office operations: Overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards
Monitor and elevate service: Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience
Support revenue initiatives: Assist in promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth
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Prepare and produce a variety of pastries, desserts, cakes, breads, cookies, and baked products according to approved recipes and specifications, ensuring consistency in taste and presentation
Assist the Head Chef/Sous Chef in daily pastry kitchen operations.
Ensure consistency in taste, quality, appearance, and portion control of all pastry products.
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Support IT strategy and implementation: Support the design and execution of IT initiatives across multiple properties, ensuring alignment with area, cluster, and corporate objectives in collaboration with the Area Director of Technology Services
Enhance system performance and security: Monitor, diagnose, and adjust performance on LAN and network servers while managing upgrades, directory structures, and preventive maintenance to optimize security, compliance, and system reliability
Resolve technical challenges: Identify and implement solutions to user concerns related to personal computing, software applications, and network connectivity, providing training and support to ensure a seamless technology experience.
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Uphold regulatory standards: Maintain compliance with local food safety regulations, HACCP standards, health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing.
Knowledgeable in HACCP and local food safety regulations.
You will be the star of your station, crafting delicious pastries and wowing our guests. With your passion for cooking and your attention to detail, you'll be a valuable member of our culinary team. As a Demi Chef de Partie, you’re not just overseeing the preparation of high-quality dishes – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
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Support hotel operations: Work closely with property management to ensure smooth IT operations, maintain critical site systems, and troubleshoot issues efficiently to minimize downtime.
Excellent troubleshooting and communication abilities.
You will support the design, implementation, and maintainance of robust IT systems to enhance guest experiences and streamline operations. As Information Technology Executive, you’re not just supervising the delivery of Information Technology strategy related to issues, products, and services across multiple sites – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
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Comply with regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member well-being
Knowledge in HACCP preferred
You'll be the backbone of our kitchen, ensuring that everything is sparkling clean and running smoothly. As a Steward, you’re not just keeping our kitchen and dining areas sparkling clean – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
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