Managing the fraud monitoring teams (including the 24 by 7 operations) for Online Banking (RIB/MB, AffinMax and e-Wallet), overseeing the NFP operations, and leading the investigation and recovery processes.
Review Online Banking Fraud Management SOP, policies and system’s effectiveness and recommend changes / enhancement to ensure business adherence to fraud management guidelines and compliance requirement.
Liaison Officer in charge of communicating with Law Enforcement Officer, IBTF, BNM, PayNet, PDRM, FMOS, Legal Counsel, System Vendor, Internal Auditors & other business units.
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