Technical Troubleshooting & Support: Handle and resolve complex, end-to-end pre- and post-sales technical queries regarding TikTok's Web Signals (Pixel, Events API/CAPI), App Signals (SDKs), and 3rd-Party (3P) Attribution/MMP integrations.
Cross-Functional Bridge: Act as the primary technical liaison between local Sales/Account teams and global Product & Engineering teams. Translate advertiser issues into clear, actionable bug reports and product feedback.
API & Config Diagnostics: Navigate and troubleshoot API payloads, server-to-server event configurations, deduplication errors, and integration setups using browser developer tools, network logs, and API testing tools.
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Run targeted training for Vendor agents on recurring issue types, priority workflows, and quality expectations, including onboarding and refresher courses
Conduct case reviews and deep dives into repeated escalations, low-quality resolutions, and unclear handoffs to isolate process, SOP, training, or tooling gaps
Track common failure patterns by category and convert findings into clear improvement asks for GTPS, PMM, or Vendor operations
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