Key Responsibilities

1. Team Leadership & Customer Service Management

Lead, manage, and develop the customer service team to ensure high performance and service excellence
Monitor team KPIs including response time, order accuracy, and customer satisfaction
Provide coaching, training, and process guidance to team members

2. RFQ & Quotation Management

Oversee end-to-end RFQ (Request for Quotation) processes across intercompany departments and regional subsidiaries
Ensure timely preparation of accurate commercial quotations aligned with corporate pricing guidelines
Review and validate pricing compliance before submission

3. Order Processing & Customer Support

Manage the full cycle of sales order processing, from inquiry to delivery
Respond to customer queries on stock availability, lead times, and delivery schedules
Ensure seamless coordination between customers and internal stakeholders

4. Systems & Data Management

Ensure accurate entry and maintenance of customer, quotation, and order data in SAP (MM/SD/PU modules)
Utilize Microsoft D365 and CRM systems for tracking, reporting, and process management
Maintain high standards of data accuracy and system discipline

5. Regional Coordination & Commercial Operations

Act as a regional commercial coordinator, supporting cross-border RFQs and business operations
Serve as a key interface between regional and global teams, ensuring alignment and effective communication
Support Sales in new client onboarding and end-use declaration processes

6. Performance & Process Improvement

Drive continuous improvement in commercial workflows, RFQ turnaround time, and order processing efficiency
Support adoption of digital tools and AI-driven solutions in commercial operations
Ensure adherence to company policies, procedures, and compliance standards

Mps Jobs in Selangor - October 2026 - Urgent Hiring

Sales Operations Manager