Information and communications technology user support technicians provide technical assistance to users, either directly or by telephone, email or other electronic means, including diagnosing and resolving issues and problems with software, hardware, computer peripheral equipment, networks, databases and the Internet, and providing guidance and support in the deployment, installation and maintenance of systems.
Tasks include –
Entering commands and observing system functioning to verify correct operations and detect errors
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Own end-to-end remediation of vulnerabilities identified through Web, API, Bug Bounty submissions, and external penetration tests.
Write and ship code-level fixes for application vulnerabilities (e.g., OWASP Top 10, OWASP API Security Top 10, authentication flaws, injection, SSRF, insecure deserialization) directly in relevant codebases (GitHub/GitLab/Bitbucket).
Triage findings from Security tools (SAST/SCA/Secrets/DAST) to validate true positives and prioritize based on exploitability and business risk.
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Monitor the aspects of the network, security, patch management, and end-point protection technology trend and stay on the top of the latest technological progress to make the best for business recommendations.
Strategizes network and security refreshment exercise taking into consideration business needs, user productivity, and device performance matters for the preparation of AOP.
Collaborates with internal stakeholders to gather IT requirements and to ensure that post-live operations, maintenance and support are incorporated.
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Support the configuration, monitoring, and maintenance of network infrastructure components, including switches, routers, firewalls, and connectivity services.
Assist in maintaining network connectivity across data centres, cloud environments, and branch offices.
Perform basic network troubleshooting and support incident resolution in line with defined procedures and SLAs.
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Basic understanding of network fundamentals
including TCP/IP
routing
switching
VLAN
DNS
and DHCP. Exposure to network devices such as switches
routers
and firewalls.
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Posted
2 months ago
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