Support the configuration, monitoring, and maintenance of network infrastructure components, including switches, routers, firewalls, and connectivity services.
Assist in maintaining network connectivity across data centres, cloud environments, and branch offices.
Perform basic network troubleshooting and support incident resolution in line with defined procedures and SLAs.
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Support the configuration, monitoring, and maintenance of network infrastructure components, including switches, routers, firewalls, and connectivity services.
Assist in maintaining network connectivity across data centres, cloud environments, and branch offices.
Perform basic network troubleshooting and support incident resolution in line with defined procedures and SLAs.
...
Basic understanding of network fundamentals
including TCP/IP
routing
switching
VLAN
DNS
and DHCP. Exposure to network devices such as switches
routers
and firewalls.
We are seeking an experienced Resident Engineer to be based on-site to provide day-to-day operational support, maintenance, and troubleshooting for a mixed enterprise infrastructure environment comprising network, server, storage, security, and middleware platforms. The Resident Engineer will act as the primary technical point of contact on-site, suppporting (H3C, Oracle, NetApp, Dell EMC, Stormshield, Brocade, Red Hat, Veritas, MySQL/Oracle) for incident resolution, preventive maintenance, and system health monitoring.
Provide first-line and second-line technical support for all data center hardware and software assets listed in the supported inventory (see Technical Scope below).
Perform daily health checks, monitoring, and preventive maintenance on servers, storage, network, and security appliances.
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