Defines the detailed plan and its interdependencies, including planning for and locating project resources.
Lead project delivery of technology initiatives (systems, platforms, automation, AI, data).
Act as Scrum Master for assigned teams (Sprint Planning, Daily Standups, Reviews, Retrospectives) as well as hybrid project management methodology.
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Lead daily service centre operations: Overseeing service centre activities, including guest service, external / internal inquiries, guest order, and adherence to policies and standards
Monitor and elevate service: Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience
Support revenue initiatives: Assist in promoting hotel services and executing up-selling tactics to drive room occupancy, food & beverage and revenue growth
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High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
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Monitor and manage the Corrigo work order dashboard daily, ensuring timely completion and closure of all work orders across Residence and Holiday Home properties. If required, to support remainder sites inclusive of commercial and retail properties when requested.
Provide timely operational updates to stakeholders, maintaining clear communication on service delivery status, outstanding issues, and planned works.
Review underperformed work orders and collaborate with Workspace Operations team to conduct root cause analysis, drive resolution, and pervert reoccurrence.
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RDS Marketing Malaysia Sdn Bhd is a retail solutions provider specialising in retail design & fit-out, POSM, retail construction, and warehouse equipment. The company is seeking a Project & Site Executive / Coordinator to coordinate and monitor retail fit-out and construction projects from planning to completion, oversee site installation works, liaise with clients, contractors and suppliers, and ensure projects meet schedule, quality, safety and budget requirements.