Handle customer enquiries, requests, and feedback from various channels including retail outlets, online platforms, email, and phone calls, providing timely and effective solutions.
Explain product information to customers and guide them on proper product usage.
Maintain strong customer relationships to enhance customer satisfaction, loyalty, and member engagement.
...
customer engagement
or membership management are preferred.
and after-sales service is preferred.
Able to communicate and write in basic English and Chinese.
Possess strong problem-solving skills with a customer-focused mindset and empathy.
STARPARK SDN BHD is hiring a Customer Service & Product Listing Executive (E-Commerce) to support e-commerce growth by creating high-quality product content, conducting market research, optimising listings for SEO, and handling customer enquiries via email, WhatsApp, and other messaging tools.