Guest Call Handling: Answer and manage guest calls, provide hotel and local information, and handle requests efficiently.
Service & Communication: Respond to inquiries with professionalism and courtesy, ensuring a positive guest experience. Communicate clearly and resolve concerns promptly.
Coordination & Follow-Up: Relay guest requests to relevant departments and ensure timely follow-up. Support internal communication across hotel teams.
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Oversee the financial and operational accounting, reporting and analytics for product lines (PL)
Monthly reviews with clear understanding of factors responsible for PL performances, monitor results vs forecasts and recommend corrective actions where required.
Prepare monthly management report commentaries on relevant performance vs prior periods and forecasts and review of relevant PL performance metrics and KPI's.
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