To assist the supervisor and executive in-charge in ensuring the related EDP processes is in accordance to the existing SOPs for effective performance and meeting KPI datelines.
To assist the supervisor and executive in-charge in ensuring the related EDP processes is in accordance to the existing SOPs for effective performance and meeting KPI datelines.
Operational Oversight & Manpower Backup: Lead daily administration and SLA management to maintain processing accuracy. Actively provide direct capacity planning and operational backup during volume spikes and manpower shortages.
Operational Oversight & Manpower Backup: Lead daily administration and SLA management to maintain processing accuracy. Actively provide direct capacity planning and operational backup during volume spikes and manpower shortages.