Manage and oversee a designated portfolio of customer accounts on a daily basis.
Serve as the primary point of contact for collections, credit management, order management, dispute resolution, funding activities, and customer inquiries.
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Operate, monitor, and administer enterprise backup and recovery systems, ensuring stable and secure daily operations.
Take ownership of specific backup platforms and/or complex operational processes, including incident, problem, and change handling.
Configure and maintain backup policies, schedules, retention rules, and restore procedures in line with internal standards and compliance requirements.
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