Incident & Support Management: Oversee the BaaS helpdesk and the end-to-end incident management lifecycle, including defining escalation paths, triaging critical system tickets, and leading post-mortem reviews for major outages.
Serve as Incident Commander for major incidents — coordinating cross-functional response teams, driving investigation, making escalation decisions, and ensuring incidents are resolved within SLA targets.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Function purpose: The Markets Regulatory Control function enables proactive risk management by executing regulatory controls across the Markets business, in line with regulatory requirements and high standards of operational integrity.
Remittance Centralized Unit (RCU) Management: Oversee end-to-end processing of outward (IBG, RENTAS, SWIFT) and inward remittances, ensuring rigorous AML screening and adherence to Foreign Exchange Notices.
Ensure stable, efficient and high‑quality execution of local Corporate Tax compliance (e.g., handling of local tax payments, management of local tax provisions, preparation of local tax returns, filing of local tax returns and handling of local corporate tax audits), local Indirect Tax compliance (e.g., preparation of indirect tax returns, filing of indirect tax returns, conduction of indirect tax reconciliations, support in handling indirect tax audits and performance of other local indirect tax reporting such as Intrastat and EC-Sales List), local compliance of Other Taxes (e.g., Withholding Tax), local Transfer Pricing Documentation and compliance, local Tax Reporting, local Tax Risk Management activities across all OS&S operations within the service scope
Coordinate with Key Account Managers (KAMs), and Warehouse Operations to identify and resolve post-sales supply chain issues to improve seller experience
Underwriting Leadership: Lead and manage the Property line of business within the Commercial Insurance division, ensuring best practices in risk assessment, pricing, and portfolio management.
Act as a gatekeeper for all payment operational matters related to Shopee’s Affiliate Publisher Programs, such as validating commission reports, updating partners’ payment details, and performing various administrative tasks related but not limited to Shopee’s Affiliate Dashboard only.