Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Manage monthly price variation reporting to ensure timely review, validation and sign-off by relevant stakeholders.
Ensure all price variation justifications are properly documented, supported with appropriate evidence and archived within the approval repository for audit and compliance purposes.
Review Ship-To reports regularly to verify that all direct deliveries to Bumiputera agents are valid, justified and in compliance with internal policies and business requirements.
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Provide administrative support across various functions, including scheduling, reception, document management, and general office duties for the Secretariat
Manage the full membership lifecycle — application screening, database verification, welcome kits, registration payments, and annual renewal campaigns
Process registration, payment, training/course schedules, and other administrative procedures for members, athletes, and course participants
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