Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
Manage all technical training requirements including skill assessments, critical services training, and scenario training exercises.
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Direct, mentor, and coach technical staff across all levels. Oversee team recruitment, onboarding, ongoing training, performance evaluations, and strategic cross-training to build a versatile, high-performing team and support long-term career growth.
Oversee daily facility operations, establish work schedules, delegate tasks effectively, and ensure project deadlines and service level agreements (SLAs) are met consistently.
Serve as a key point of contact to build, nurture, and maintain positive, professional relationships with clients, vendor partners, site leadership, and internal stakeholders.
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Solicit leads via referrals and cold calls for sales via marketing visits, telemarketing, launches, road shows and any other sales activities to achieve sales targets.
To actively cross selling Banking/Financial products.
Assess/evaluate and propose credit applications diligently.
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Take action on inventory issues reported by Storekeeper (ie conduct ad-hoc physical count, check documentation, liaison with relevant department on system transaction checking)
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