● Oversee the restaurant’s daily operations, ensuring it is fully prepared for service. Maintain prompt and courteous service standards.● Ensure all food and beverage orders meet standard operating procedures.● Train and guide crew, supervisors, and managers on menu content, preparation, and presentation.● Handle and resolve customer requests and complaints professionally, ensuring a win-win outcome.● Plan and allocate staff to designated workstations for smooth operations.● Ensure all items and condiments are well-stocked and available for daily use.● Implement First-In, First-Out (FIFO) for all food products.● Uphold the highest standards of work ethics, integrity, personal conduct, and appearance.● Plan, organize, lead, and control all outlet operations to ensure product quality, friendly service, cleanliness, and a comfortable dining atmosphere.● Prepare and submit daily reports:● Preparing morning Report● Update on any issues, receive and document stock deliveries, recycled oil sales process, delivery order confirmation, closed sales notice.
Restaurant Operations Management
Staff Training and Development
Team Leadership
Sales and Marketing Strategies
Food Safety and Hygiene Standards
Communication Skills
Customer Service Excellence
Problem-Solving
SQL Accounting Software
Attention to Detail
Organizational Skills
Communication Skills
Time Management
Problem-solving Skills
Production Planning
Administrative Support
Manage daily IT infrastructure and support operations, including servers, networks, firewalls, storage, backup systems, cloud services, endpoints, and business applications.
Monitor system availability, performance, capacity, and security to ensure reliable IT services.
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Identify, evaluate, and onboard additional transporters across the region to strengthen cost competitiveness and reduce reliance on any single provider.
Negotiate transporter rates and contract terms to secure competitive pricing without compromising service quality.
Monitor and improve transporter SLA performance (on-time delivery, damage/loss rates, responsiveness) and drive corrective actions with underperforming providers.
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Identify, evaluate, and onboard additional transporters across the region to strengthen cost competitiveness and reduce reliance on any single provider.
Negotiate transporter rates and contract terms to secure competitive pricing without compromising service quality.
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Project-manage end-to-end new market expansion initiatives across all markets, from business build-out through launch to post-launch stabilization.
Establish project governance for expansion initiatives, including project plans, milestones, risk management, issue resolution, and status reporting to the Head of New Market Expansion.
Act as the key link between the Market Expansion team and RTM, translating expansion initiatives into clear, executable plans at store level.
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Manage daily IT infrastructure and support operations, including servers, networks, firewalls, storage, backup systems, cloud services, endpoints, and business applications.
Monitor system availability, performance, capacity, and security to ensure reliable IT services.
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Run structured problem surfacing with input from the operational areas (Distribution Channels, Retail Operations) and maintain a visible, prioritized improvement pipeline.
Translate Improvements into deployment plans with stage-gate governance (scope, milestones, change management, communications).
Lead Improvement workshops and events (Kaizen / VSM / PDCA) for Distribution Channels and Retail Teams.
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