Ensure internal control and compliance are not compromised.
Champions service performance within the branch (queue management, complaint handling, SST uptime, customer experience)
Approve, Review and Audit Teller and Related Branch Financial Transactions (End of Day Financial Transaction Checking, Balancing, Reconciliation, etc.) in order to Prevent and Detect Fraud and Errors
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Lead overall FP&A and customer invoicing process for the GE Aerospace Malaysia overhaul shop, providing strong support to the Finance Manager and Business Leaders in achieving financial and operational Key Performance Indicators (KPIs).
Lead the Annual budgeting process/Operation Planning process and the monthly/quarterly forecasting process. Continuously improve the forecasting model to minimize variances between actual and estimates.
Provide analytics to highlight business performance drivers and develop processes to mitigate risks while capitalizing on opportunities, collaborate with various stakeholders to manage cost and meet financial metrics
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Operational Oversight & Manpower Backup: Lead daily administration and SLA management to maintain processing accuracy. Actively provide direct capacity planning and operational backup during volume spikes and manpower shortages.
Process Automation & Continuous Transformation: Drive Straight-Through Processing (STP) implementation and continuous system transformation for mortgage disbursements, with a focus on LOADS auto-disbursements.
Compliance, Risk Management & Governance: Conduct SOP reviews, audit oversight, and compliance checks. Serve as the designated RCSA Checker and Operational Risk Representative (ORR).
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To support the reporting manager in Transport cost analysis; monthly P&L review, weekly KPR, future state Transport planning & projects by allowing to weigh costs against their budget cost.
To have strong attention to detail and support reporting manager; go-to person for cost analysis and to prepare reports to help Transport team make better decisions - well-versed in data and financial analysis
This role is responsible for to support reporting manager in managing Transport process improvement, innovation, and cost analysis to support CDC & SHT operations business needs. This includes analysing systems' effectiveness, cost and benefit models, and performance. Also responsible for managing TMS support and new Transport project development, including internal assets and external vendors – future state own fleet operation.
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Your primary objective will be to oversee all operational activities across specified warehousing sites in order to achieve all agreed financial + operational objectives. You will do this by working with a variety of internal + external stakeholders. The activities needed to deliver these objectives include:
To ensure your site management teams deliver against their customer, site + people key performance indicators (KPI).
To act as the Site Manager for locations within your scope as + when required.
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Develop, own, and govern the Group’s infrastructure and cloud roadmap, ensuring network, cloud, collaboration, and security investments are aligned with business priorities and the Group’s digital strategy.
Define infrastructure standards, architecture principles, and policies, and ensure consistent adoption across all Group sites.
Lead capacity planning, technology refresh, and lifecycle management to anticipate future business requirements, mitigate operational risk, and prevent technology obsolescence.
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Join an established organisation with a sizeable retail and commercial operation in Malaysia, providing you with the platform to make meaningful contributions to business growth and transformation.
Play a key role in driving strategic direction, commercial performance, digitalisation initiatives, and organisational development as part of a committed senior leadership team.
Benefit from flexible working arrangements, generous pension contributions, and comprehensive training opportunities designed to support your career progression and enhance your skills.
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Represent TIME at consortium forums (Protection & Compensation, Executive, and Working Group meetings) for all cable systems TIME has invested in, including acting as custodian of TIME's relationship with the AAE-1 consortium in its role as Segment L provider and manager of the Singapore cable landing facility.
Flag and pre-empt consortium decisions that could create cost, liability, or operational exposure for TIME outside the direct scope of the cable investment (e.g. shared infrastructure costs, governance votes, maintenance zone changes).
Build and maintain working relationships with consortium members, cable system suppliers, marine maintenance providers, and other landing parties
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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