Develop, implement and maintain effective operational policies, practices and strategies in line with HQ guidelines from the Boutique Excellence Portal (BEP) .
Be accountable for the operational and commercial performance of assigned assets, ensuring delivery against approved objectives, budgets, KPIs, and service standards.
Attractive Total Rewards: Competitive base salary ($4,000–$4,500) plus lucrative termly performance bonuses tied to new enrolments, conversions, and student retention.
Track operational milestones, key performance indicators and programme targets across assigned workstreams, and maintain accurate issue logs, action trackers and follow-up records.
Manage risk for back-office activities by maintaining controls over customer and firm cash, suspense accounts, and exception handling. Execute daily trust and custody computations by the strict deadline of 12:00 PM SGT in compliance with Securities and Futures (Licensing and Conduct of Business) Regulations (SF(LCB)R).
Own day-to-day internal IT support for employees, including devices, accounts, collaboration tools, access requests, troubleshooting, and issue resolution.
Process Standardization & Excellence: Serve as the chief architect of our operational best practices. You will design, refine, and deploy robust Standard Operating Procedures (SOPs) for routine commercial tasks, transforming fragmented local workflows into consistent, scalable global standards.