Subject matter expert in AR collections process. Handle inbound and outbound third-party collections call.
Should be able to work on all types of collection calls and queries, handle escalations, work allocations tothe team members.
Perform QA audit for the team, training new team members, resolving team members queries relating tothe process, ensuring team completes requests within turnaround time.
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To check and ensure accuracy and timely issuance of all type letter (Letter(s) of Offer/Supplementary Letter(s) of Offer/Letter(s) of Notification/Review Letter(s) and promoting good and prompt services.
To prepare LO/SLO/LN/LR upon receipt of approved credit application from ARMs.
To ensure all terms and conditions imposed as per approved CA/CR are transcribed into the LO/SLOLN/LR.
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Managing front-office advisory and service transformation across Wealth Management and Private Banking segments
Designing omnichannel customer journeys and experience design improvements across the client portal, onboarding, Relationship Manager tools, and assisted-service channels
Managing operating model design and implementation across wealth and Private Banking, including workflow & process redesign, automation & AI opportunities, delivery governance.
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Maintain and upkeep the facility (including security, cleaning, essential supplies, etc) for PwC occupied floors.
Set up internal events - prepare space and fixtures for internal events including special items (if necessary).
Liaise with service providers (e.g., cleaners, pest control, electrician, etc) to address different types of floor needs and supervise completion of tasks assigned to service providers
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Subject matter expert in AR collections process. Handle inbound and outbound third-party collections call.
Should be able to work on all types of collection calls and queries, handle escalations, work allocations tothe team members.
Perform QA audit for the team, training new team members, resolving team members queries relating tothe process, ensuring team completes requests within turnaround time.
...