Incident & Support Management: Oversee the BaaS helpdesk and the end-to-end incident management lifecycle, including defining escalation paths, triaging critical system tickets, and leading post-mortem reviews for major outages.
People Engagement: Conceptualise, plan and deliver programmes and activities to foster trust, strengthen sense of belonging and build a highly engaged workforce. Lead initiatives such as leadership engagement, wellness and team-bonding events.
Expertise in e-commerce B2C operations; skilled in driving traffic within Shopee and Lazada, with strong market acumen and marketing strategy capabilities.
Incident & Support Management: Oversee the BaaS helpdesk and the end-to-end incident management lifecycle, including defining escalation paths, triaging critical system tickets, and leading post-mortem reviews for major outages.
Responsible for driving the successful delivery of medium/large project or multiple small projects within a business domain or cross functional projects.
Oversee daily reconciliation of collateral balances, margin calls, and positions between internal records and counterparties (clearing houses, custodians, triparty agents, brokers, clients).
Serve as Incident Commander for major incidents — coordinating cross-functional response teams, driving investigation, making escalation decisions, and ensuring incidents are resolved within SLA targets.