Oversee the full spectrum of finance and accounting operations including month-end and year-end closing processes to ensure timely and accurate financial reporting.
Project Cost Monitoring, Accounting & CapEx Management: Oversee end-to-end project financial control, cost monitoring, and budget variance analysis across development lifecycles. Manage project-level financial accounting, work-in-progress tracking, and capitalization of development expenses in strict compliance with MFRS 116 and MFRS 123. Provide regular cost reconciliation, cash burn analysis, and project financial reporting to support executive decision-making.
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Partner with senior leaders to architect and drive a multi-format physical network strategy that modernizes traditional footprints. Focus on shifting the portfolio toward next-generation, flexible formats (e.g., Meet@HLB, Non-Cash Service Hubs/SAH) to maximize community engagement, optimize unit economics, and improve overall network agility.
Manage and lead the 24/7 Security Operations Centre, including planning, scheduling, and maintaining team shift rosters to guarantee uninterrupted monitoring and response coverage.
Team Leadership: Lead, coach, and develop the AML operations team, ensuring appropriate training, resource allocation, and consistent application of procedures.
Coordinate cross-functional projects and initiatives to ensure activities are executed according to timeline, business objectives, and operational requirements.