Execute a QA/QC audit framework for AI-generated ticket responses, evaluating accuracy, policy adherence, tone, and resolution quality against defined standards, using this to improve AI model.
Map existing operational workflows end-to-end; identify bottlenecks, manual steps, and failure points; propose and implement more efficient and automated alternatives.
Build and maintain process documentation (SOPs, decision trees, and workflow guides) that supports both human agents and the AI model.
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2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area.
4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area.
You will be driving and implementing of the BU Service strategy at the local level, in line with global and regional initiatives, responsible for establishing the PGSV model and governance within the country, report progress on implementation of strategy back to the HUB/BU, part of the local extended Country Management team, representing consolidated Service overview at Country level, may have oversights of other smaller countries, strong drive for Service business Growth in own Country (Sales and Revenues), including new Segments and Customers and proactively propose Hub Mgmt. Strategic Growth initiatives to develop in own Country.
You will proactively own HSE performance and improvement actions, drive, implement, report and monitor performance targets as part of the local unit P&L, run the day-to-day Service business to ensure profitability, growth, and improvement on productivity, implement agreed delivery and performance standards to ensure consistency in quality and customer satisfaction, implementation of market analysis based on tools and processes directed by the Business Unit, Business Unit Installed Base (IB) Management tools at local level and ensure compliance with BU mandated account management/ sales platforms at local level.
You will be identifying and managing the marketing and sales investment required to increase IB and market penetration and building customer awareness of the PGSV model, where possible, drive Growth also in non-own IB and drive improvements in customer satisfaction at country level.
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Process Optimization: Lead and optimize end-to-end P2P and contracting workflows, ensuring consistent process execution across the organisation.
Operational SLA Management: Oversee procurement operations, including Purchase Requisition (PR) to Purchase Order (PO) processing, vendor onboarding, contract administration, and catalog management (including creation of catalogs as well as deletion when not in use).
Vendor Master Data: Responsible of onboarding of Suppliers including carrying out Due Diligence and Financial Analysis. Maintain a centralized, single source of truth for spend visibility, vendor taxonomy, and contract lifecycles.
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REFORM Group is growing, and we’re looking for a commercially driven Finance Manager to join our leadership team.
This is more than a traditional finance role.
We’re looking for someone who can take ownership of the Group’s financial health while partnering closely with the CEO and leadership team to drive better commercial decisions, stronger cash flow, improved profitability and sustainable growth.
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At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
Working as liaison between vendors and the Company
Providing specialized consultative service and implementing, driving and maintaining vendor programs, marketing, and training; review and negotiate terms of vendor contracts and communicate with vendors regarding day-to-day matters
Building and maintaining positive relationships with vendors
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Strong knowledge of financial management, budgeting, forecasting, and cash flow planning, with the ability to provide clear financial analysis and reporting.
Proficiency in accounting principles, tax regulations, and compliance requirements, including experience with audits and internal controls.
Hands-on experience with accounting and ERP software, advanced skills in Excel, and comfort working with financial data and dashboards.
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