Lead Management: Respond promptly to inbound calls, texts, web forms, and leads from Thumbtack and Angi, including during peak periods when multiple enquiries arrive simultaneously.
Operations Team Leadership: Lead, coach and develop the team responsible for running key operational workflows while continuously looking for better ways of working.
Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
Strategic Nursing Leadership & Clinical Governance: Partner with the Head of Nursing to develop and implement strategic plans, nursing policies, SOPs, clinical governance frameworks, and quality improvement initiatives. Ensure compliance with MOH regulations, nursing standards, infection control requirements, and organisational objectives.
We are seeking a proactive and service-oriented Student Services & Operations Manager to oversee student administration, student welfare, regulatory compliance, and operational functions of the institution.