E-Commerce & Order FulfilmentHandle daily Shopee and TikTok Shop orders.Print airway bills, picking lists and packing lists.Pick, pack and arrange orders for shipment.Ensure all orders are packed accurately and shipped on time.Update and maintain product listings, prices and promotions when required.TikTok & Online AdvertisingAssist in managing TikTok Shop operations.Set up and monitor TikTok Ads / Product Ads.Monitor basic advertising performance such as sales, spending and ROAS.Assist in running promotions and campaigns to improve online sales.Coordinate with the team on new product launches and promotional activities.Wholesale & SQL AccountingHandle walk-in and wholesale customer orders at the shop.Prepare Sales Orders, Invoices, Delivery Orders and Packing Lists using SQL Accounting System.Ensure product quantities, prices and customer details are entered correctly.Coordinate wholesale orders and order preparation.Payment & Receipt RecordsRecord payments received from wholesale customers.Issue and maintain payment receipts and payment records.Update customer payment and outstanding balance records.Ensure sales and payment documents are properly filed and recorded.Stock & General AdministrationAssist with stock checking and inventory records.Maintain proper filing of invoices, receipts and sales documents.Assist with other daily e-commerce, wholesale and administrative duties when required.
• Manage the daily operations of the Come Come self-operated shopping App and execute the overall e-commerce operational strategy.• Maintain product listings, category management, homepage merchandising, promotional landing pages, and campaign configurations.• Plan, execute, and optimize marketing campaigns, including discounts, flash sales, coupons, membership promotions, seasonal campaigns, and festive promotions to increase user engagement and sales conversion.• Analyze sales performance and customer behavior data to continuously optimize product assortment, homepage recommendations, merchandising strategies, and operational performance, customer retention, and repeat purchase rate.• Collaborate closely with the Procurement, Warehouse, Customer Service, Logistics, and Technical teams to ensure smooth platform operations and an excellent customer experience.• Coordinate new product launches and promotional campaigns to drive product visibility and develop best-selling products.• Monitor industry trends, competitor activities, and market developments, and recommend strategies to enhance platform performance and competitiveness.• Identify opportunities to improve user experience, operational efficiency, and business growth through data-driven decision-making.• Prepare regular performance reports for Management.
We are seeking a detail-oriented and proactive Ecommerce Support Staff to support our Ecommerce sales operations. The ideal candidate will be responsible for handling documentation, coordinating, and assisting in reporting task.Key Responsibilities: