You will provide advanced support for issues related to solutions in production and address complex customer technical requests
You will detect and implement corrective actions for recurring issues, create user documentation, ensure knowledge transfer internally (Level 2 support, other experts, engagement lead, etc) and within the Group (local Key Users).
You will define and implement the monitoring strategies for production environment, and coordinate internally, with external third parties and suppliers to ensure solution compliance to regulation and cybersecurity policies, enhance its quality as well as its operational and financial performance
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Oversee the Systems support team in order to ensure optimum Mainframe systems availability. Manage day-to-day support of Mainframe network environment by overseeing fault resolution, support and configuration of the Mainframe Network Infrastructure. Must have expertise in VTAM and mainframe TCP/IP design.