Provide exceptional service: Promptly address technology equipment and connectivity service requests to ensure smooth operation of technology infrastructure, IT systems, and cellular services in compliance with Hilton Technology Network (HTN) standards
Keep tech equipment running smoothly: Maintain and manage inventory of technology equipment, hardware, software, and related assets
Perform tech installations: Install, set up, and break down A/V, communication, networking, and IT equipment in guest rooms, meeting spaces, and hotel work areas
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IT support: Maintain and monitor the hotel’s IT infrastructure, including servers, networks, workstations, printers, and communication systems.
User service: Providing user support, which includes system user permissions or troubleshooting.
Guest experience: Attend to guests on IT-related inquiries and assist them with technology issues related to internet connectivity or in-room technology when required.
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Lead the planning and execution of IT strategies and roadmap to support the growth of the subsidiary company. Oversee project deliverables & project implementation.
Lead the ERP, develop retail/ GP software, provide analytical insights.
Provide direction and approve IT Infrastructure design.
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Penyelengaraan PC & Peranti: Memasang, mengemaskini (update), dan membaiki perkasasan PC, Laptop, Pencetak, serta perisian (Windows/Mac/Office).
Pengurusan Server: Memantau prestasi server syarikat, menguruskan hak akses pengguna (User Access Control), dan memastikan sanadaran data (Data Backup).
Rangkaian (Network): Menyenggara dan menyelesaikan masalah rangkaian internet sayarikat termasuk Router, Switch, Wi-Fi Access Point, dan Kabel LAN.
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IT support: Maintain and monitor the hotel’s IT infrastructure, including servers, networks, workstations, printers, and communication systems.
User service: Providing user support, which includes system user permissions or troubleshooting.
Guest experience: Attend to guests on IT-related inquiries and assist them with technology issues related to internet connectivity or in-room technology when required.
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