Vehicle Intake & Diagnostics: Greet incoming clients, actively listen to described vehicle symptoms or maintenance requests.
Solution Recommendation: Evaluate vehicle conditions and advise customers on essential routine maintenance, necessary technical repairs, and preventative care options.
Upselling & Value-Added Services: Proactively identify and recommend additional relevant products and services (e.g., wheel alignment/balancing, air-conditioning treatments, engine flushes, detailing packages, and genuine accessories) to increase revenue per job card....