Service Engineer is responsible for providing the company's after-sales technical and services supports. Provide technical advices, recommend scheduled overhauls, life cycle parts replacement. Assist in product roll-out and start-up, maintain current equipment and resolve faults as required. Ensure 24x7 standby services through a rotational duty schedule. May provide supports in a pre-sale through post-sale capacity. Product include but not limtied to transformer, medium voltage switchgear, Ring-Main-Unit (RMU), Air-Circuit-Breaker (ACB)
Responsible for technical and administrative support activities including installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change upgrades, etc
Ensures adequate records and systems are maintained. Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attention
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Integrates AI-assisted tools and insights into daily work to improve efficiency, quality, or effectiveness,exercising sound judgment and complying with organizational standards and legal requirements.
Contributes to a culture of continuous improvement by identifying, testing, and sharing AI-enabled enhancements within one’s scope of work.
Account for HBM NPI builds across Post Wafer Finishing (PWF), Assembly, and test through defect breakdown and Physical Failure Analysis (PFA) submission to understand fail mode
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Manage and support daily operational activities relating to UTFA and REITs, ensuring accuracy and timely execution of transactions and reporting requirements
Coordinate with internal and external stakeholders, including fund managers, trustees, regulators, and vendors, to facilitate smooth operational processes
Ensure compliance with all relevant regulatory requirements, internal policies, operational procedures, and service level agreements
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Integrates AI-assisted tools and insights into daily work to improve efficiency, quality, or effectiveness, exercising sound judgment and complying with organizational standards and legal requirements.
Contributes to a culture of continuous improvement by identifying, testing, and sharing AI-enabled enhancements within one’s scope of work.
Execute assigned HBM NPI PI tasks following defined procedures and phase‑gate requirements
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Proactively identify and acquire new personal financing customers through various sales channels, including telemarketing, roadshows, and branch referrals.
Engage with customers to understand their financial needs and recommend suitable personal financing solutions (e.g., personal loans, credit cards).
Explain product features, benefits, terms, and conditions clearly and comprehensively to customers.
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Oversee HR query management for the PD&E APAC, ensuring employee and manager queries are addressed accurately, consistently, and in line with agreed SLAs.
Assess and triage queries based on complexity, engage the appropriate HR teams or HR subject matter experts as needed, and follow through to ensure timely resolution.
Partner closely with HR Colleague support team, HR Business Partners, COEs, and other stakeholders to enable seamless HR service delivery, address recurring issues, and enhance employee experience.
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