Multi-Channel Communication: Act as the primary point of contact for customers, managing inquiries via Email, WhatsApp, and if needed by phone.
Customer Order Management & Oversight: Supervise the end-to-end order processing cycle, ensuring accuracy in pricing, discounts, and SKU selection. Manage "key account" orders that require bespoke handling or specialized documentation. Manage customer backorders and ensure prompt fulfillment once stock becomes available.
Order Entry & Administration: Accurately process sales orders, verify pricing, issue quotes, prepare dispatch notes via Sage 200, and schedule deliveries.
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• Assist the sales team with daily sales activities and follow-ups• Contact and communicate with potential clients/leads• Assist in arranging appointments and coordinating viewings• Prepare and update sales-related records and reports• Assist with administrative and documentation tasks• Update property listings and marketing materials• Support the team with other ad-hoc tasks when required
Communication & interpersonal skills
Customer service skills
Sales & negotiation skills
Basic administrative skills
Microsoft Office / Google Workspace
Data entry & documentation
Good follow-up and coordination skills
Time management & organisational skills
Problem-solving skills
Teamwork and collaboration
Attention to detail
Willingness to learn
Basic social media & marketing skills
Ability to communicate professionally with clients
· Handling Orders: Ensure orders from customers are entered accurately into the system, process orders, and follow up with the sales team for approval.
· Tracking Orders: Monitor the status of orders, ensuring timely delivery and addressing any issues.
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Sales Administration
Customer Service
Order Processing
Data Entry
Microsoft Office Suite
Communication Skills
Time Management
Time Management
Time Management