Deliver Level 1 and Level 2 technical resolutions for enterprise applications (ERP, CRM, SCM) to sustain continuous system availability and functional reliability.
Investigate and resolve application incidents and change requests to expedite service restoration and implement authorized system modifications.
Conduct targeted system training sessions for end-users to accelerate platform adoption and mandate strict business process compliance.
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Provide on-site IT leadership and escalation support across F&B and Lounges across the airport environment.
Ensure high uptime for store/restaurant systems including POS, payment terminals, back-office PCs, printers, handhelds, Wi-Fi, and connectivity.
Own incident response for business-critical issues (POS outages, network drops, payment failures), including vendor coordination and follow-through.
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Assist the Housekeeping Manager in managing all housekeeping operations, including public areas, guestrooms, and laundry facilities to ensure consistent excellence
Conduct daily inspections of all public areas, guestrooms, building exteriors, and back-of-house areas to verify compliance with established cleanliness standards
Monitor and oversee the deep cleaning program, ensuring timely completion and adherence to quality benchmarks
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Assist the Housekeeping Manager in managing all housekeeping operations, including public areas, guestrooms, and laundry facilities to ensure consistent excellence
Conduct daily inspections of all public areas, guestrooms, building exteriors, and back-of-house areas to verify compliance with established cleanliness standards
Monitor and oversee the deep cleaning program, ensuring timely completion and adherence to quality benchmarks
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Responsible for leading a store team to create and maintain the Boost Experience for our customers and employees by supervising and directing, making staffing decisions, ensuring customer satisfaction and managing the financial performance of the store.
Handling and managing the team, recruiting the right people, managing rosters and staff costs.
Ensuring efficient operations according to Standard Operating Procedures
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Achieve Sales Goals: Ensure the store meets or exceeds sales, KPIs, and profitability targets.
Customer Experience: Maintain high standards of customer service in line with PUMA's values.
Team Management: Participate in recruiting, avoid shortage of staff, Train, develop, and manage high-performing team and employees.Hold team members accountable through productivity conversations, coaching, recognition, and performance actions. Support store manager in preparartion for performance appraisal and provide a timely and proper feedback to the tema members through a daily observation of their performance.
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2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the human resources or related professional area; certified trainer.
4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.
Promotes and informs employees about all training programs.
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