In charge of the creation and the update/enrichment of customer master data according to the requirements and in compliance with agreed guidelines and standards
Ensure the completeness and quality of the master data and participate to the continuous improvement of the process
In charge of the creation and the update/enrichment of product master data according to the requirements and in compliance with agreed guidelines and standards
Ensure the completeness and quality of the master data and participate to the continuous improvement of the process
Deliver professional and consistent service to customers while supporting the resolution of local country inquiries related to the Data Management Team function.
Perform master data processing activities in accordance with established guidelines, including handling basic queries and conducting timely investigations.
Process all master data requests accurately and within the required timelines. Analyze work items, identify issues, and resolve them with appropriate supervision when required.
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Analyse complex retail inventory, replenishment and allocation problems involving stores, SKUs, stock, sales, warehouse supply, lead time, festivals and other business conditions.
Take ownership of analysis from problem understanding, data identification and validation through analysis, findings, recommendations and follow-up.
Use SQL, Python/pandas, Excel and BI tools to process, analyse and visualise large datasets.
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Analyse complex retail inventory, replenishment and allocation problems involving stores, SKUs, stock, sales, warehouse supply, lead time, festivals and other business conditions.
Take ownership of analysis from problem understanding, data identification and validation through analysis, findings, recommendations and follow-up.
Use SQL, Python/pandas, Excel and BI tools to process, analyse and visualise large datasets.
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Be the contact for questionable sales and stores trend, leading the resolution in a client-focused and timely manner in cooperation with Input Validation, Retailer Vertical/ Retailer Engagement team and other downstream functions. To be able to identify, investigate and coordinate the resolution of data, process, or product related queries
Plan and execute complex daily personal workload and support to meet departmental and company schedules
Analyze and identify gaps and areas for improvement in reformatting and validations environment (CIP – Consumer Information platform) and drive convergence of processes and tools
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Be the contact for commercial queries, leading the resolution in a client-focused and timely manner in cooperation with Client Liaison and Commercial teams. To be able to identify, investigate and coordinate the resolution of data, process, or product related queries
Plan and execute a complex daily personal workload and support to meet departmental and company schedules
Analyze and identify gaps and areas for improvement in coding, data input validation and client instructions environments (CIP - Consumer Information Platform) and drive the convergence of processes and tools
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Process all service requests assigned in an accurate and timely manner, within the agreed service levels and targets as defined in the Service Level Agreement (SLA).
Perform relevant data updates, reviews and validation of employee data against supporting documents to ensure high quality of data maintained in all HR systems.
Comply with data integrity, security and privacy policies and applicable regulations.
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Handling incoming incidents, supporting both Roche Affiliates and multiple regional and global IT departments. 2nd level evaluation of user requests based on ITIL methodology and prioritization towards IT accordingly. Collaborate with IT teams to translate business requirements into technical solutions
Performs and participates in the analysis, (re)design and implementation of business and systems processes and procedures following appropriate standards
Management of continuous data cleansing and Data lifecycle management. Analyze business processes and identify opportunities for automation and optimization. Develop business cases and proposals for process improvements and system upgrades
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Business Requirements Analysis: Collaborate with stakeholders to gather and understand business requirements, translating them into functional and technical specifications and solution designs.
Solution Evaluation: Assess existing systems, technologies, and processes to identify gaps and areas for improvement. Conduct feasibility studies and recommend appropriate solutions to address business challenges. Inform the requestor of the cost and time estimate.
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Handling incoming incidents, supporting both Roche Affiliates and multiple regional and global IT departments. 2nd level evaluation of user requests based on ITIL methodology and prioritization towards IT accordingly. Collaborate with IT teams to translate business requirements into technical solutions
Performs and participates in the analysis, (re)design and implementation of business and systems processes and procedures following appropriate standards
Management of continuous data cleansing and Data lifecycle management. Analyze business processes and identify opportunities for automation and optimization. Develop business cases and proposals for process improvements and system upgrades
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