Act as the main point of contact for customers on shipment enquiries and updates, resolve customer complaints, delays, or shipment issues promptly, maintain strong relationships with clients to ensure repeat business, and provide excellent customer service and support
Coordinate end-to-end shipment process (export/import/transshipment), ensure compliance with customs regulations and documentation requirements, monitor shipment movement and ensure timely delivery, and coordinate with warehouse and transport teams for cargo handling.
Ensure accuracy of all shipping documents and system entries, handle customs clearance coordination and documentation, ensure compliance with import/export procedures and Incoterms, and maintain proper record-keeping for all shipments
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To lead the Facility Management team incl. plant maintenance team towards achieving KPIs for FCM and ensure reliable and uninterrupted infrastructure supply to buildings.
To be responsible for the technical infrastructure, areas and spaces and infrastructural services, e.g. cleaning, catering etc. in terms of operation, planning and developing concepts for extensions.
To be first contact for internal customers, e.g. production, concerning specific requirements, regular communication and operational topics.
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Developing and implementing comprehensive quality control systems and procedures to ensure compliance with industry standards and internal quality targets
Leading a team of quality assurance professionals to monitor production processes, analyse data and identify areas for improvement
Collaborating with cross-functional teams to address quality-related issues and drive continuous improvement initiatives
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Lead end-to-end talent acquisition strategies for the site, covering both salaried and hourly/operator roles in a high-volume manufacturing environment.
Develop and execute sourcing strategies, employer branding initiatives, and recruitment campaigns to attract quality talent.
Partner with hiring managers on workforce planning, job profiling, selection processes, and offer management.
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Manage and develop the Manufacturing Systems Engineering team, including KPIs, manpower planning, technical competency and engineering standards.
Develop and optimize manufacturing processes, ERP/manufacturing systems, BOM, routing, work instructions, tooling, fixture and process controls.
Lead manufacturing engineering activities for NPI, including DFM reviews, process development, trial builds, validation, product transfer and production ramp-up.
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