The Retail Operations Manager is responsible for driving the overall sales performance, operational excellence and continuous development of the retail channel. The role leads Area Managers and Outlet Supervisors to achieve sustainable sales and profitability targets while ensuring consistent operational and customer service standards across all outlets.
Roles & Responsibilities
Retail Business Performance & Target Management
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Inventory Management
Sales Operations
Customer Service
Team Leadership
Visual Merchandising
Staff Training
Loss Prevention
Merchandise Planning
Point of Sale (POS) Systems
Store Performance
Merchandising Execution
Drive Flagship Performance: Own the store’s sales targets by optimizing conversion rates, improving Average Basket Value (ABV), and creating local instore marketing initiatives.
Consultative Leadership: Train and coach your team to deliver expert, science-backed product demonstrations (such as immediate pain-relief or flexibility trials) to customers.
VIP & Community Engagement: Build lasting relationships with regular clients, corporate accounts, local running/sports clubs, and gym communities.
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Customer Service
Sales
Retail Management
Store Operations
Inventory Management
Team Leadership
Sales Management
Visual Merchandising
Product Knowledge (Wellness & Sports Performance)
Staff Training and Development
Brand Representation