Solicit leads via referrals and cold calls for sales via marketing visits, telemarketing, launches, road shows and any other sales activities to achieve sales targets.
To actively cross selling Banking/Financial products.
Assess/evaluate and propose credit applications diligently.
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Solicit leads via referrals and cold calls for sales via marketing visits, telemarketing, launches, road shows and any other sales activities to achieve sales targets.
To actively cross selling Banking/Financial products.
Assess/evaluate and propose credit applications diligently.
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- Responsible for overseeing the daily operations and ensuring smooth, efficient and high-quality service delivery- Leading and coordinating the operational team, monitoring service standards, managing daily activities, preventive maintenance and ensuring the comfort, safety and satisfaction of guests/residents.- Oversee and coordinate the day-to-day operations of the facility.- Monitor service standards and ensure compliance with company policies and procedures.- Lead and coordinate the operations team, nurses, outsourced contractors, service providers or any others.- Handle minor staff issues and escalate serious matters to management / HR if necessary- Maintain good communication with family members when required.- Handle feedback, requests and complaint professionally.- Ensure appropriate escalation to healthcare professionals or emergency services when necessary.- Monitor and prepare budget and forecast reports for Management’s review.- Be responsible for the emergency call system and take the necessary action promptly when an emergency call is received.- Provide support to the Sales & Marketing team during potential client visits and ensure a positive and professional experience.- Plan and organise engaging community and social activities for guests and residents to enhance their overall experience and well-being.
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Leading front-office advisory and service transformation across Wealth Management and Private Banking segments
Designing omnichannel customer journeys and experience design improvements across the client portal, onboarding, Relationship Manager tools, and assisted-service channels
Leading operating model design and implementation across wealth and private banking, including workflow & process redesign, automation & AI opportunities, delivery governance.
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Plan and execute independent operational control reviews across data center processes including facility operations, change management, incident management, physical access, vendor management, and capacity planning.
Design and conduct control testing programs to assess both design adequacy and operational effectiveness across multiple sites and entities.
Document findings with root cause analysis and risk ratings that are well-evidenced and defensible — not just descriptive.
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