Plan, coordinate, and oversee renovation, refurbishment, restoration, and reinstatement projects for Headquarters, branches, and mall outlets, ensuring completion within approved timelines, budgets, and company standards.
Manage all maintenance activities for HQ offices, branches, and mall outlets, including electrical, plumbing, air conditioning, roller shutters, safes, fingerprint access systems, CCTV, alarm systems, and other facilities.
Coordinate with contractors, vendors, landlords, consultants, and internal stakeholders to ensure project execution, maintenance works, and preventive servicing are carried out efficiently and in compliance with company requirements.
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Serve as the first point of contact for walk-in customers, providing professional, courteous, and efficient service while addressing inquiries promptly and accurately.
Build and maintain strong customer relationships through proactive follow-ups via phone calls, emails, and approved communication channels to ensure customer satisfaction and retention.
Manage administrative functions, including preparing quotations, issuing receipts, processing policy-related documentation, and monitoring daily collections and records.
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Manage and monitor vehicle inbound/outbound records, documentation, and auction pipeline to ensure all vehicles are ready for auction.
Coordinate with banks, internal teams, auction partners and relevant stakeholders on vehicle release, documentation, inspection, and auction-related matters.
Plan and coordinate auction schedules, vehicle listings, viewing arrangements, and weekly auction updates.
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Execute end-to-end Record-to-Report (R2R) activities, including journal entries, accruals, provisions, reconciliations, and financial adjustments.
Manage intercompany accounting, including reconciliations, balancing, issue resolution, and month-end closing activities.
Perform and monitor SAP S/4HANA settlement processes, ensuring accurate allocation and distribution of costs across business units and cost objects.
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Provide comprehensive administrative support to the company's management and staff.
Perform daily office administrative tasks, including filing, handling incoming and outgoing mail, managing email and telephone correspondence, and performing accurate data entry.
Coordinate and manage calendars, schedules, and appointments to ensure effective time management and smooth daily operations.
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