Incident & Support Management: Oversee the BaaS helpdesk and the end-to-end incident management lifecycle, including defining escalation paths, triaging critical system tickets, and leading post-mortem reviews for major outages.
Platform Reliability: Track the progress of technical bug fixes, facilitate daily stand-ups with developers, maintain the bug backlog, and validate fixes before closure.
Business Partner Engagement: Provide consistent operational updates and health reports to BaaS business partners by drafting daily/weekly status reports, leading operational review meetings, and managing partner expectations.
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Analyze and process Vendor invoices and Employee T&E claims with accuracy and timeliness while ensuring that the Chart of Authority for approvals are maintained in compliance with company policies and Service Level Agreements (SLAs).
Execute 3-way, 2-way for PO or non-PO standard process for invoice processing.
Ensure adequate and continuous controls are executed for all assigned activities.
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