Operations & Floor ManagementOversee day-to-day store operations.Ensure smooth service flow, especially during peak periodsCoordinate effectively between kitchen and service staff.
Staff Supervision & TrainingLead, train, and motivate staff.Conduct briefings on updates, promotions, and menu changes.Train new employees on service standards, SOPs, and hygiene.Monitor staff performance and discipline when necessary.Ensure self and staff attend and complete Food Handling Course.
Customer ServiceHandle customer inquiries, requests, and complaints professionally.Ensure high customer satisfaction and service consistency.Collect and analyze customer feedback to support improvements.
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Prepare a variety of meats, seafood, poultry, vegetables, and other food items for cooking in broilers, ovens, grills, fryers, and other kitchen equipment.
Ensure standard portion sizes, cooking methods, quality, and kitchen rules, as well as policies and procedures.
Stock and maintain sufficient levels of food products at line stations to ensure smooth service periods.
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Accurately and efficiently cook meats, fish, vegetables, soups and other food products as well as prepare and portion food products prior to cooking. Also perform other duties including plating and garnishing of cooked items and preparing appropriate garnishes for all items. To ensure the cleanliness and hygiene of the kitchen area at all times are observed.
To assist or to stand in for Senior Barista / Senior Supervisor in the daily operations. Assist in assigning service stations to all service staff, inform all staff of the daily specials, change of menu, maintaining service effectiveness and efficiency. Oversees all new employees.